Ecommerce Partnerships

Simplifying the Process of Scaling Ecommerce Agencies

Turn pain into profit by pivoting from selling unprofitable projects
to building scalable retainers

Are you fed up with the famine or feast nature of project work and find yourself worrying mid-month about having enough cash for salaries?

Maybe you have no idea what your cash flow projections are for the next 3-6 months as you’re so busy running

the day-to-day of your agency instead of actually growing it.

What if I told you that by implementing value-based retainers and defining agency processes, you could step away from the day-to-day of running an agency and instead focus on growing your agency? 

“I would wholeheartedly recommend booking Rachel for a workshop. We are currently working with Rachel on much more but we have already gained so much value from just the workshop that it is starting to pay for itself. It was a very valuable experience.”
Claire Gatenby
Squashed Pixel
“Working with Rachel has truly been one of the most transformative actions we have already implemented for our commerce agency. In the relatively short time that we’ve been working together, we’ve redefined processes, improved our sales closure rate and brought in the new revenue streams.”
Adam Pearce
Blend Commerce
You can’t scale time. But you can scale value

Most agencies get caught up selling time and materials through project work and overlook how much value they provide. Stop penalising your team for being experts by charging their time out hourly and give your merchants what they really need – a strategic partner dedicated to their success.

Recent studies show agencies that boost client retention by just 5% can increase agency profitability by up to 95%

I work with agency owners that want to get out of the project cycle by building profitable value-based retainers and optimizing efficiency through processes tailored to your agency’s requirements.

“If you want to go fast go alone, If you want to go far, go together”
- African Proverb

My priority is to boost cash flow by understanding which clients are retainer-ready, and together we build a plan of attack so you can start landing retainers and get cash in the bank immediately!

By doubling down on a specific type of client, agency efficiency will improve and have a positive impact on profitability. This allows you to say no to the wrong kind of clients and position your marketing efforts towards showcasing your expertise and attracting your ideal clients.

I help you pinpoint your ideal client so your team can focus their efforts on delivering solutions for their specific pain points, instead of wasting time trying to be a jack of all trades to anyone willing to pay.

Leading Ecommerce Agency Coach Across the Globe


I’m Rachel. I focus on the four pillars of every ecommerce agency: Positioning, Acquisition, Delivery and Retention. I help ecommerce agencies move away from being dependent on projects in favour of profitable retainers.

I help agencies create profitable retainers, efficient processes, strategic partnerships, scalable systems, streamline project delivery to minimise scope creep and automate acquisition.